ROOTS Music aims to make scheduling make-up lessons as simple as possible. Students are given up to 1 make-up credit per month per lesson type for cancellations made at least an hour in advance, and you can use that credit to self-schedule right in your ROOTS Music Portal!

Step 1 | Log – In 

Go to rootsacademy.com on your browser, and then click on the login button/link under Music.

Step 2 | Find your make-up credit 

Step 3 | Use your make-up credit!

 

Step 4 | Select your Mentor

Once you get to the self booking link, scroll until you find your mentor under the Staff section on the left hand side of the page.

IMPORTANT: PLEASE ONLY SELECT YOUR MENTOR WHEN BOOKING MAKE-UP LESSONS. ANY MAKE-UPS BOOKED WITH A MENTOR THAT IS NOT YOUR REGULAR MENTOR WILL BE CANCELLED. 

Step 5 | Select Your Time 

Once you have selected your mentor, their available time slots will appear on the right hand side of the screen. Select the time that works best for your schedule.

*Time-slots are available both in-person and virtually.

• If you want to book an in-person time, please select the time that says “ROOTS Academy” above the time.
• If you want to book a virtual make-up, please select the time that says “Online” above the time.

Please note: Availability for make-ups is only shown for the next two weeks, please check back if you can’t find a time that works for you. 

Step 5 | Book your make-up 

Once you have selected your time, click Book on the bottom of the screen to confirm the time!

Step 6 | Confirm the details

Once you hit book, a new screen will appear asking you to confirm the details and accept the terms and conditions. Be sure to check the “I agree to the terms and conditions box” and hit “Book” to book the lesson on the calendar.

Once you hit book, it will bring you back to your homepage and you will see your make-up lesson in your Upcoming Schedule!

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QUESTIONS? Feel free to reach out to our team at music@rootsacademy.com, (615) 804-1177×104, or the live chat below. We are here to help! 

Cancellation Policy

In case a scheduled music lesson needs to be missed, the student or parent must notify the studio at least 1 hour before the scheduled lesson in order to be eligible for a make-up lesson. Make-up lessons are limited to 1 per month, per lesson type.

No-Shows

If no cancellation notice is given and the student does not attend (no-show), the lesson is forfeited and no make-up lesson is allowed. Students who have not arrived after 15 minutes past their lesson start time will be deemed a no-show and the mentor will be released to leave the studio.

Students that are considered to be a no-show for 4 consecutive weeks will automatically be removed from the schedule and their lesson date, time, and mentor will be forfeited. No refunds or account credits will be given for such situations. Before such action is taken, ROOTS will make every effort to contact the parent/guardian to see if a schedule change is needed before removing the student from the schedule.

NOTE: Music classes, group lessons, and ensemble rehearsals cannot be made up if missed, and no refunds/credits will be offered.

Student Illness

No student should attend lessons when sick (i.e. fever, nausea, vomiting, etc).

ROOTS Academy reserves the right to dismiss a student from a scheduled lessons if the student arrives at that lesson exhibiting possible symptoms of illness. In this case, a make-up lesson will not be offered. If your student is sick, please contact the office to cancel your lesson.

Make-Up Lessons

Music students who have given appropriate notice of their cancellation are allowed to schedule one make-up lesson per month, regardless of how many lessons were missed.

Make-up lessons can either be scheduled on the mentor’s designated make-up day for that month or any other available time the mentor may have in their schedule through your ROOTS Music Portal. Make-up credits expire 30 days after being issued. Make-up lessons must be scheduled within that time frame. Once credit expires, no credits will be re-issued.

Make-up lessons are not eligible to be rescheduled regardless of the time of cancellation.

It is the responsibility of the student/parent to schedule any needed make-up lesson for a student-cancelled lesson; given that appropriate notice had been received.

There are no make-up lesson credits given for no shows or lessons cancelled after the lesson start time.

Make-up lessons are not offered for holiday breaks, studio closures, or inclement weather cancellations. There are no refunds for missed lessons or make-up lessons.

Please contact the Music Program Coordinator with any questions regarding make-up lesson scheduling.

Questions?

Email music@rootsacademy.com or give us a call at (615) 804-1177 x1. Our team will be more than happy to help you!