We know making that first step in choosing your instrument is a tough one. Don’t let that stop you! We are committed to helping your student find the right fit. If you’re unhappy with your mentor or instrument, you can simply let us know and we’ll try a different option. We offer a one-time free trial lesson for all new students to try out your instrument of choice to ensure it’s a good fit. We’re committed to partnering with you to find the absolute best fit instrument and mentor!

Every lesson and class is led by instructors that we purposely call “mentors.” We take the responsibility of training the next generation seriously. Each of our mentors is not only thoroughly background checked, trained, and empowered to develop the student’s gifts and talents, but also to build trusted and reliable connections. We believe that if the students trust the environment and mentor, they will thrive and grow faster. You can meet our Music Mentors here!

Absolutely. Making an instrument or mentor change is easy. Simply contact our office at (615) 804-1177 or music@rootsacademy.com and let them know what you’d like to do. They’ll be happy to talk you through your options.

Absolutely! As long as we hear from you at least 24 hours before your scheduled lesson, you will receive a once-monthly make-up for your missed lessons.

Make-ups are not permitted for no-shows or multiple missed lessons per month.

We offer hassle-free withdrawals and/or temporary lesson holds. The only requirement is to submit your request to withdraw at least 15 days prior to the next billing cycle. Withdrawal requests must be submitted in writing using this form. Withdrawals will be processed within three business days.