Frequently Asked Questions
ROOTS Music uses MyMusicStaff to track all lesson scheduling and billing. You can login by clicking on this link: https://rootsacademy.com/account/.
Music Showcases are put on bi-annually in May and December.
Absolutely. Making an instrument or mentor change is easy. Kindly contact our office at (615) 804-1177 or email@example.com and let them know what you’d like to do. They’ll be happy to talk you through your options.
Yes, there is a performance fee of $40 per student to participate in the showcase.
Absolutely! We offer a temporary hold for music lessons that allows students to keep their mentor, lesson day/time, and current tuition rate for a discounted rate each month. You can read up more on Lesson Holds here.
Absolutely! Students are offered 1 make-up credit per lesson type per month for cancellations made at least an hour in advance of the scheduled lesson. Click here for instructions on how to schedule a make-up lesson!
The money-back guarantee is based on the following requirements:
- The student is required to attend four consecutive weeks of lessons/classes
- Parent/student must notify the front office regarding their dissatisfaction by the third week, giving us an opportunity to improve your learning experience.
- Refunds will be paid by check and delivered within 10-14 business days.
We know that making that first step in choosing your instrument is a tough one. Don’t let that stop you! We are all about your student finding the right fit. If you’re unhappy with your mentor or instrument, you can simply let us know and we’ll try a different option.
The current music lesson rates are $149 per month for 30-minute lessons, $224 for 45-minute lessons per week, or $298 for 60-minute lessons per week.
We offer hassle-free withdrawals or holds. The only requirement is to notify the office before the start of your next billing cycle. Withdrawal requests must be submitted in writing using this form. Withdrawals will be processed within three business days.
Yes! All students are invited to participate in the showcase, no matter how long they have been taking lessons. Their mentor will work with them on a piece suitable for their level, and they will gain valuable performance experience right from the start.
Every lesson and class are led by instructors that we purposely call “mentors.” We take the responsibility of training the next generation seriously. Each of our mentors are trained and empowered to develop the student’s gifts and talents, but also to build trusted and reliable connections. We believe that if the students trust the environment and mentor, they will thrive and grow faster. You can meet our Music Mentors here!
If you have any questions about our program, please don't hesitate to call or email one of our team members:
Emily Lindsey—Music Director
Madison Skinner—Scheduling & Billing Coordinator
(615) 804-1177 x1